Their Bagels have only one wrapping & the hospital heats it in the non-kosher microwave. It does not say "don't heat".
The Kosher Gourmet and Diplomat hospital meals under Hisachdus CRCand the Vaad of 5 Towns, have the same problem. We wrote to DIPLOMAT & were ignored. The VAAD also contacted them to no avail.
When a kosher certifier & the manufacturer ignore the kosher consumer, you refuse the product & do your business elsewhere.